1. Overview
This Shipping Policy governs the shipping rules and procedures on PasarKraf, an e-commerce platform that facilitates transactions between various vendors and customers. By purchasing items from our platform, both buyers and sellers agree to abide by the terms outlined in this policy.
2. Purchase and Order Confirmation
When a buyer completes a purchase on our platform, the order is immediately sent to the seller associated with the listed item. Buyers will receive an order confirmation via email that includes order details, transaction number, and an estimated shipping date.
3. Order Preparation
Upon receiving the order, the seller is responsible for preparing the item as described in the listing. This includes ensuring the item meets all stated specifications and quality standards. Sellers are expected to prepare the order for shipment within the time frame specified in their store policy.
4. Packaging and Pickup
The seller must securely pack the item to prevent damage during transit. The packaging should comply with our packaging guidelines which ensure that items are protected while maintaining cost-effectiveness. Once packaged, the item will be picked up by a shipping partner chosen by the seller or through one of our platform’s affiliated carriers.
5. Shipping
The chosen carrier will handle the transportation of the package from the seller to the buyer. The seller is responsible for providing the buyer and the platform with a tracking number that allows the shipment to be monitored. Shipping times may vary based on the destination, carrier, and any potential disruptions.
6. Inspection and Receipt by Buyer
Upon receiving the package, the buyer is advised to inspect the item to ensure it matches the description provided in the listing and is free from any damage or tampering. If there are any discrepancies, the buyer should report these immediately to the seller through our platform.
7. Confirmation of Receipt
Once the buyer confirms the item is as expected and in good condition, they must mark the item as received in their platform account. This confirmation triggers the release of payment to the seller.
8. Release of Funds to Seller
After the buyer confirms receipt and satisfaction with the product, the payment held in escrow by our platform will be released to the seller. This process typically completes within a specific timeframe that allows for any necessary dispute resolution.
9. Dispute Resolution
In cases where there is a dispute concerning the quality, authenticity, or delivery of the product, both parties are encouraged to use our platform’s dispute resolution service. This service aims to provide a fair resolution based on the evidence provided by both the buyer and the seller.
10. Seller Payment
Once the order has been confirmed and received and no disputes have been filed within the allowed period, the seller will receive payment for the transaction. The payment will be processed according to the seller’s chosen method on their account settings, subject to applicable processing times and fees.
11. Modifications to the Shipping Policy
PasarKraf reserves the right to modify this Shipping Policy at any time. Such modifications will be effective immediately upon posting the revised policy on the platform. It is the responsibility of both buyers and sellers to review the policy periodically to stay informed of any changes.
12. Contact Information
For any questions or concerns regarding this Shipping Policy, please contact our support team through the provided contact details on our platform.
This policy ensures a transparent and efficient process for shipping items from sellers to buyers, maintaining trust and satisfaction within our e-commerce community.
